Global Payments Operations Lead

2 weeks ago


Singapore Wise Full time

At Wise, we're redefining the way people move money across borders. Our mission is to be a leader in the global payments industry, and we need talented professionals like you to help us achieve this goal.

We're looking for a Senior Customer Success Manager who will play a key role in expanding our partnerships with global banks and fintechs. As a member of our Wise Platform team, you'll lead impactful projects and programs that drive business growth and deliver world-class payment services to our partners and their customers.

The APAC region is a key area of focus for us, and we've already established partnerships with major players like Google Pay, Nubank, N26, Monzo, and more. With over 70 global banks and platforms connected and powered by Wise Platform, the opportunities are vast, and we need someone to help us capitalize on them.

This role offers a unique opportunity to work closely with cross-functional teams, including account management, product management, tech, legal, compliance, implementation, and business development. Your primary responsibility will be to manage operational relationships with our partners, identifying areas for improvement and implementing solutions to maximize the value they receive from using our platform.

You'll also work on scaling internal operations, analyzing data to identify key friction points caused by platform partnerships, and collaborating with stakeholders to implement changes that benefit both parties. Additionally, you'll negotiate endpoint and webhook implementation with partners, ensuring seamless communication between our systems.

To succeed in this role, you'll need to have at least 3-5 years of experience working in the banking or fintech industry. Proven track records of completing projects with measurable results, scaling internal costs, and improving processes are essential. You should be data-driven, able to collect and analyze data to prioritize big wins for our partnerships and scaling internal teams.

A salary range of $120,000 - $180,000 per year is estimated for this position, depending on location and experience. We offer a competitive compensation package, including benefits, bonuses, and stock options. If you're passionate about learning new things and keen to join our mission, we'd love to hear from you.

We're an inclusive team that celebrates diversity and promotes equal opportunities. We welcome applications from under-represented demographics and encourage you to apply if you're passionate about making a difference in the financial industry.



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