
Customer Experience Specialist
5 days ago
Job Summary
The Customer Service Analyst role is a critical position that requires strong communication and problem-solving skills.
As the first point of contact for customers, you will provide exceptional service and support to ensure their needs are met.
- Provide consistent and positive customer experience to all walk-in customers.
- Ensure accuracy and compliance for all customers' requests.
- Educate customers on the features and benefits of our digital tools.
- Handle and manage appeals, feedback, and first-level escalations.
- Identify process improvements to enhance overall customer experience.
Requirements
- Diploma or degree in any field.
- Minimum 2 years of experience in customer service, preferably in the insurance industry.
- Possess passion for delivering customer-centric service.
- Strong communication, attention to detail, and problem-solving skills.
- Resilient and able to work effectively under pressure.
- A team player with high levels of commitment and flexibility.
About Us
We strive to create a healthier, more sustainable future for everyone. Our goal is to help a billion people live Healthier, Longer, Better Lives by 2030.
We seek ambitious individuals who believe in shaping our future and driving career and personal growth opportunities.
Join us to be part of a dynamic team that makes a difference in people's lives.
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