Cafe Operations Manager

19 hours ago


Singapore SEMPITERNITY_F&B PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and experienced Cafe Supervisor to join our team at SEMPITERNITY_F&B PTE. LTD. as a key member of our operations team.

Key Responsibilities
  • Staff Development and Training

Develop and implement training programs to enhance the skills and knowledge of our staff, ensuring they are equipped to provide exceptional customer service and maintain high standards of food quality and presentation.

Scheduling and Staff Management

Oversee the scheduling of staff members, ensuring adequate coverage and flexibility to meet the demands of our busy cafe. Develop strategies to minimize staff absences and ensure seamless operations in the event of staff shortages.

Operations Efficiency and Inventory Management

Monitor and analyze operations to identify areas for improvement, implementing initiatives to increase efficiency and reduce waste. Maintain accurate inventory records, ensuring timely ordering and minimizing stock levels.

Customer Service and Quality Assurance

Work closely with customers to resolve any issues or concerns, ensuring prompt and effective resolution. Conduct regular quality checks to ensure food quality and presentation meet our high standards.

Team Leadership and Communication

Lead and motivate our team to achieve exceptional results, fostering a positive and productive work environment. Communicate effectively with staff, management, and customers to ensure seamless operations and maintain high levels of customer satisfaction.

Requirements
  • Strong Leadership and Communication Skills

Proven ability to lead and motivate teams, with excellent communication and interpersonal skills.

Operational Excellence

Experience in managing cafe or restaurant operations, with a focus on efficiency, quality, and customer satisfaction.

Staff Development and Training

Ability to develop and implement training programs, with a focus on staff development and retention.

Inventory Management and Control

Experience in managing inventory, with a focus on minimizing waste and ensuring timely ordering.

Customer Service and Quality Assurance

Proven ability to provide exceptional customer service, with a focus on quality and presentation.


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