NLP Data Scientist for E-commerce AI

3 weeks ago

Singapore Hireio, Inc. Full time

**About TikTok**

TikTok is a leading mobile video platform, inspiring creativity and bringing joy to over 1 billion users worldwide. Our offices are located in major cities like Los Angeles, New York, London, and Singapore.

**Our Mission**

We aim to inspire creativity and foster a collaborative environment where every challenge is an opportunity to learn and innovate. Join us to make an impact for yourself, our company, and the communities we serve.

**Job Description**

We are seeking a highly skilled NLP Data Scientist to join our e-commerce team, responsible for researching and developing NLP algorithms for TikTok's overseas e-commerce business. Key areas include intelligent customer service and machine translation.

**Responsibilities:**

  • Develop intelligent customer service solutions for TikTok and its affiliates, focusing on automated robots and intelligent assistance. This includes:
    • Intelligent dialogue systems for customer interaction.
    • Active service and intelligent marketing solutions to enhance customer experience.
    • Algorithms for identifying customer intent and answering various inquiries.
  • Ensure high language quality across TikTok's overseas e-commerce platforms (e.g., TikTok Shopping, Fanno) by:
    • Improving machine translation quality for product information and communications between buyers and sellers.
    • Supporting cross-lingual search capabilities.

**Key Responsibilities Include:**

  • Conducting R&D in NLP, focusing on:
    • Language understanding (intention and emotion recognition, FAQ).
    • Building intelligent dialogue systems (mining questions and answers).
    • Multilingual text generation (product descriptions, dialogue summaries, email responses).
    • Machine translation (product titles, details, and communications).
    • Cross-lingual search (matching and vector retrieval).
  • Develop scalable and optimized AI/ML models.
  • Create algorithms for processing large volumes of real-time unstructured data.
  • Test model performance, identify bugs, and resolve issues.
  • Collaborate in a team environment using statistical and programming knowledge.
  • Work with relevant software platforms for model deployment.

**Salary:** $120,000 - $150,000 per year

**Requirements:**

  • Minimum of 3 years of experience in a related field, with a preference for candidates experienced in NLP (intelligent dialogue, machine translation).
  • Proficient in at least one programming language (C/C++, Java, Go, Python).
  • Preferred candidates will have published papers in top-tier conferences such as ACL, EMNLP, COLING, AAAI, or IEEE TASLP.

**Why Hireio?**

TikTok is committed to creating an inclusive environment where every employee's skills and unique perspectives are valued. We celebrate diversity and strive to reflect the communities we serve.

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