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Banking Fraud Specialist
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Banking Fraud Specialist. In this role, you will be responsible for ensuring the highest standard of service delivery to our customers while preventing and investigating fraudulent activities.
Key Responsibilities- Ensure timely and effective response to customer inquiries and concerns related to fraud and scam service requests.
- Investigate transactions flagged as suspicious and maintain confidentiality of customer data.
- Identify and resolve customer issues and enquires received via calls platforms completely and accurately.
- Provide education to customers about our products and services and direct them towards available resources for self-help.
- Ensure compliance with group standards and regulations in the execution of customer transactions.
- Degree or Diploma in any discipline.
- Fresh graduates are encouraged to apply.
- Previous experience in Call Centre, financial services, or Fraud setting is not essential.
- Possess a positive mindset, excellent communication skills, and a passion for delivering quality customer service.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays.
We offer two shift options:
- Option #1: Weekends/PHs shift
- Option #2: AM & PM Shifts + Weekends/Night
Please choose one of the options that suits your preference.
