Customer Success Director

6 days ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

At WISE ASIA-PACIFIC PTE. LTD., we're looking for a seasoned professional to join our Wise Platform team as a Senior Customer Success Manager. In this pivotal role, you'll be responsible for driving operational excellence and maximizing the value partners receive from our solutions.

About the Role

As a senior customer success manager, your primary objective will be to provide exceptional partnership experience to our enterprise-level clients. You'll be the operational owner of our partner portfolio, working closely with cross-functional teams to analyze the quality of partnerships, identify opportunities for automation and scalability, and address partner demands towards our operational processes.

This is an exciting opportunity to work on complex customer problems, negotiate changes with internal teams and external stakeholders, and drive strategic operational improvements projects with our partners.

Key Responsibilities
  • Owning operational relationships with partners, including managing stakeholders, conducting business review meetings, and providing solutions to improve operational performance.
  • Developing and executing operational success plans with partners to maximize their value from our solutions.
  • Scales internal operations by analyzing data, identifying key friction points, and negotiating changes with partners, product, engineers, and other stakeholders.
  • Agreeing with partners on implementing endpoints & webhooks to automate internal and partner support operational teams.
  • Analyzing the quality of support provided to partners and their customers, collecting feedback, and identifying key improvement areas.

We're looking for a candidate with at least 3-5 years of experience in the banking or fintech industry, a proven track record of completing projects with measurable results, and excellent communication skills.

About Us

We're people without borders - without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

We believe that diverse teams build better products, so we'd especially love to hear from you if you're from an under-represented demographic.



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