Service Manager, After-Sales Operations
19 hours ago
MOTORWAY CAR CARE CENTRE PTE LTD is seeking an experienced After-Sales Service Manager to oversee our after-sales operations at our luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.
Key Responsibilities- Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics to deliver premium service that aligns with the brand's standards.
- Oversee vehicle maintenance, repair, and warranty services to ensure efficient and quality processes.
- Maintain high customer satisfaction by addressing concerns promptly and professionally, and implement strategies to enhance the customer experience.
- Regularly review feedback and make improvements as needed to ensure service processes meet quality standards.
- Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction, and manage the service department's budget and control costs.
- Develop pricing strategies for service offerings and monitor expenses to meet financial targets.
- Maintain a safe working environment according to health and safety guidelines, and prepare reports on service performance and financial results.
- Analyze trends and identify areas for improvement to drive business growth.
- Bachelor's degree in Automotive Technology, Business Administration, or related field.
- Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.
- Strong leadership, customer service, and communication skills, with excellent interpersonal skills to connect with clients.
- Proficiency in automotive service processes and management systems, with a Class 3 Driving License.
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Service Manager, After-Sales
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