Service Manager, After-Sales Operations

19 hours ago


Singapore MOTORWAY CAR CARE CENTRE PTE LTD Full time
About the Role

MOTORWAY CAR CARE CENTRE PTE LTD is seeking an experienced After-Sales Service Manager to oversee our after-sales operations at our luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.

Key Responsibilities
  • Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics to deliver premium service that aligns with the brand's standards.
  • Oversee vehicle maintenance, repair, and warranty services to ensure efficient and quality processes.
  • Maintain high customer satisfaction by addressing concerns promptly and professionally, and implement strategies to enhance the customer experience.
  • Regularly review feedback and make improvements as needed to ensure service processes meet quality standards.
  • Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction, and manage the service department's budget and control costs.
  • Develop pricing strategies for service offerings and monitor expenses to meet financial targets.
  • Maintain a safe working environment according to health and safety guidelines, and prepare reports on service performance and financial results.
  • Analyze trends and identify areas for improvement to drive business growth.
Requirements
  • Bachelor's degree in Automotive Technology, Business Administration, or related field.
  • Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.
  • Strong leadership, customer service, and communication skills, with excellent interpersonal skills to connect with clients.
  • Proficiency in automotive service processes and management systems, with a Class 3 Driving License.


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