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Operational Excellence Lead
2 weeks ago
Job Title: Operational Excellence Lead
An operational excellence lead is responsible for overseeing and optimizing daily operational processes to ensure seamless workflow.
Key responsibilities include leading a team of professionals, guiding them through coaching, evaluation, and development to reach their full potential.
The role requires identifying areas for improvement and implementing process changes to increase efficiency and productivity.
Collaboration with internal departments is crucial to enhance operational effectiveness and drive business growth.
Metric-driven approach involves establishing, monitoring, and reporting on key performance indicators (KPIs) and performance metrics to track progress and success.
The role also involves ensuring consistent service quality and striving for continuous improvement in service levels.
A strong focus on issue resolution is required, developing proactive solutions to prevent recurrence.
Effective budget management and cost control are essential to maximize return on investment (ROI).
Requirements:
- Bachelor's degree or equivalent practical experience is required.
- Minimum 3 years of experience in operations management or team leadership is necessary.
- Strong problem-solving and analytical skills are essential.
- Ability to multitask and adapt in a fast-paced environment is crucial.
- Excellent communication and interpersonal skills are vital for success.
- Proficiency in Microsoft Office, especially Excel, is mandatory.
- Japanese and English language proficiency is also required.
- (Preferred) Industry-specific knowledge or experience would be an added advantage.
