Customer Engagement Specialist
2 weeks ago
The Customer Success Manager is a key role in driving customer satisfaction and retention. The ideal candidate will possess excellent communication skills, be proactive in their approach, and have significant hands-on experience with core Salesforce CRM platforms.
">Main Responsibilities:- Develop and maintain strong relationships with customers to understand their business goals and priorities
- Provide technical guidance and support to customers to ensure they maximize the value of their Salesforce investment
- Act as a trusted advisor on the Salesforce platform, translating business needs into technical solutions within the Salesforce ecosystem
To succeed in this role, candidates should possess the following skills and qualifications:
- Technical Expertise: Significant hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud, including configuration, implementation, or technical management
- Broad CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM, is beneficial
- Additional Requirements: Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain
As a Customer Success Manager at Salesforce, you can expect a range of benefits, including:
- A competitive salary and bonus structure
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for career growth and professional development
We are an equal opportunity employer and welcome applications from diverse candidates. If you require assistance due to a disability applying for open positions, please submit a request via our Accommodations Request Form.
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