
Vision Support Specialist
1 week ago
Are you looking for a career in IT support? Do you have a passion for problem-solving and working with technology?
As a Vision Support Specialist, you will be responsible for providing first-level support for Vision applications. This includes incident management, issue resolution, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Provide L1 support for Vision applications
- Monitor application performance and respond to alerts and service requests
- Collaborate with internal teams and external vendors to troubleshoot and resolve application issues
- Document support activities and maintain knowledge base articles
- Escalate unresolved issues to L2/L3 support teams as necessary
Required Skills and Qualifications:
- Minimum 3 years of experience in application support, preferably with Vision
- Strong understanding of IT support processes and incident management
- Familiarity with banking and financial services applications is a plus
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
Benefits:
- Opportunity to work in a fast-paced and dynamic environment
- Ability to work in shifts and provide on-call support as needed
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field
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