Vision Support Specialist

1 week ago


Singapore beBeeApplication Full time $40,000 - $80,000
Job Title: Vision Support Specialist

Are you looking for a career in IT support? Do you have a passion for problem-solving and working with technology?
As a Vision Support Specialist, you will be responsible for providing first-level support for Vision applications. This includes incident management, issue resolution, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Provide L1 support for Vision applications
  • Monitor application performance and respond to alerts and service requests
  • Collaborate with internal teams and external vendors to troubleshoot and resolve application issues
  • Document support activities and maintain knowledge base articles
  • Escalate unresolved issues to L2/L3 support teams as necessary

Required Skills and Qualifications:
  • Minimum 3 years of experience in application support, preferably with Vision
  • Strong understanding of IT support processes and incident management
  • Familiarity with banking and financial services applications is a plus
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills

Benefits:
  • Opportunity to work in a fast-paced and dynamic environment
  • Ability to work in shifts and provide on-call support as needed

Education:
  • Bachelor's degree in Computer Science, Information Technology, or related field


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