Plastics Machinery Technical Solutions Specialist
3 days ago
We are seeking a skilled and proactive Plastics Machinery Technical Solutions Specialist to provide expert technical assistance within the plastic machinery industry.
This role will cover APAC ex China and will be reporting to the Sales/Business Director in Singapore.
Key Responsibilities:- Provide comprehensive application support to internal teams and clients, addressing any technical challenges within the plastic machinery environment.
- Offer timely and effective solutions to technical problems, utilizing systematized approaches for long-term resolutions.
- Diagnose and resolve technical issues, ensuring minimal disruption to client operations.
- Develop and implement proactive solutions to prevent future occurrences and improve system efficiency.
- Explain complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders.
- Serve as a technical expert in client interactions, ensuring that solutions are well understood and effectively executed.
- Work closely with cross-functional teams such as product development, engineering, and customer service to understand customer needs and deliver tailored technical support.
- Assist with the development of technical documentation and training materials for both internal use and client education.
- Proven experience as Application Support or in a similar technical role, preferably within the plastic machinery industry.
- Strong problem-solving skills with a systematic approach to providing expert solutions.
- Excellent communication skills with the ability to explain technical concepts clearly to a diverse audience.
- A commitment to continuous learning and staying updated with the latest industry trends and technologies.
- Experience collaborating with cross-functional teams to understand and meet customer needs.
- Demonstrated ability to continuously improve processes and systems for increased efficiency and performance.
- Fluent in English and Mandarin.
- Salary: SGD 60,000 - SGD 90,000 per annum.
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