Crisis Helpline Support Specialist
3 weeks ago
We're a digital mental healthcare company that's revolutionizing the way employers care for their employees' health and wellbeing. Our mission is to make mental health support more accessible, preventative, and relatable, while reducing stigma.
Role & ResponsibilitiesAs a Crisis Helpline Responder, you'll be the first point of contact for individuals in crisis, providing emotional support and guidance to those affected by suicide, self-harm, or suicidal ideation. Your key responsibilities will include:
- Responding to telephone hotline calls with empathy and professionalism
- Providing crisis counselling services, employing de-escalation techniques and crisis intervention strategies
- Assessing caller needs and triaging for immediate safety or emergency medical attention
- Maintaining accurate call reports and referrals to relevant services
- Supporting the development of crisis management plans and ensuring smooth handovers to next shift personnel
To be successful in this role, you'll need:
- 1-3 years of experience in helplines, either paid or voluntary
- Effective communication skills in your native language
- Experience working with high-risk clinical situations and maintaining emotional composure in high-stress situations
If you have a background in mental health or emergency services, completed training in Crisis Intervention or Suicide Prevention, or can communicate in multiple languages, you'll be at an advantage in this role.
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Singapur, Singapore Control Risks Full time{"title": "Crisis Management Role", "content": "Crisis Management RoleAs a key member of our regional team, you will be embedded within a high-profile technology-sector client to provide structured and unified incident command. Your primary objective will be to manage large-scale events that may adversely impact people and business operations, and ensure the...
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