Key Client Success Ambassador

2 weeks ago

Singapore beBeeEnterprise Full time $90,000 - $120,000
Job Opportunity

We are seeking a highly skilled Enterprise Client Success Manager to join our team. In this role, you will be responsible for leading end-to-end onboarding and implementation projects for our enterprise clients across APAC.

Your key responsibilities will include:

  • Strategic partnership: Lead the development of custom workflows that make our clients' processes more efficient and effective.
  • Implementation expertise: Provide hands-on expert guidance to set our clients up for success.
  • Growth driver: Work with our enterprise team to ensure clients meet their objectives and drive regular business reviews, satisfaction, and retention and growth.
  • Client champion: Serve as the vital link between our clients and internal teams, providing clear, actionable insights to help us continuously improve and innovate.
Qualifications

We are looking for a passionate and ambitious individual with a blend of hospitality industry expertise and SaaS implementation experience.

The ideal candidate will have:

  • Experience: 3–5 years in customer success or implementation within a SaaS environment and 2–3 years in the hospitality industry.
  • Strategic acumen: Proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.
  • Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).
  • Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives.
  • Plus: Fluency in additional APAC languages is a great asset.
Benefits

As an Enterprise Client Success Manager at our company, you can expect a competitive compensation package, including Restricted Stock Units, Flying Start – Our immersive Global Induction Program, and opportunities to work with brilliant people and learn from their journeys.

Our team is dynamic and global, and we offer wellbeing programs, time off, and talent development opportunities.

What We Offer

We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.

At our company, diversity, gender equality, and inclusion are at the core of our people agenda.

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