Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Executive to join our team at ACHIEVE CAREER CONSULTANT PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
Responsibilities:- Respond to customer inquiries and provide prompt and accurate solutions
- Process and coordinate customer orders, forms, and applications
- Ensure customer satisfaction and provide professional customer support
- Communicate with customers through various channels, including phone, email, and in-person
- Collaborate with internal staff and stakeholders to resolve customer issues
- Stay up-to-date on company products and services
- Generate and process new sales leads as necessary
- Update product information in our system and manage product expiry dates
- Compile and generate monthly reports for the sales team
- Diploma in Business, Supply Chain, or a relevant field
- Minimum 2 years of customer service experience, preferably in the food industry
- Positive attitude and customer service mindset
- Proficient in Microsoft Office applications, including Excel and Word
- Business-level Japanese language proficiency (JLPT N2 or above) for effective communication with Japanese-speaking customers
- Location: West
- Working hours: Monday to Friday, with alternate Saturdays
- Salary: Commensurate with experience and qualifications
- Achieve Group offers a supportive work environment, attractive incentives, and competitive remuneration to all staff
Interested candidates, please submit your updated resume in MS Word format to Florence Pang Rou Jing (R23118044) or reach out to your friendly consultant, Florence, at WhatsApp 8655 6810 (text message only) for a confidential discussion.
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