Expert Guest Environment Specialist

1 week ago

Singapore beBeeHousekeeping Full time $2,800 - $4,200
Hotel Guest Experience Specialist\

This is a challenging and rewarding opportunity to join our hotel team as a Guest Environment Expert. As a key member of our housekeeping department, you will play a vital role in ensuring that every guest has an exceptional experience during their stay with us.

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Job Description:\
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  • Safety and Security: Ensure the safety and security of guests and staff by following company policies and procedures, reporting any incidents or hazards, and maintaining awareness of potential risks.\
  • Policies and Procedures: Maintain uniform, nametags, and personal appearance in accordance with company policies and procedures, perform other reasonable job duties as requested, protect company tools and equipment, and safeguard guest privacy and security.\
  • Guest Relations: Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, anticipate and address guest service needs, assist other employees to ensure proper coverage and prompt guest service, and actively listen and respond positively to guest questions, concerns, and requests.\
  • Communication: Speak to guests and coworkers using clear, appropriate, and professional language, discuss work topics discreetly and quietly, avoid public areas of the property, support all coworkers and treat them with dignity and respect.\
  • Physical Tasks: Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, reach overhead and below the knees, stand, sit, or walk for an extended period, and perform other physical tasks as required.\
  • Housekeeping Protocol: Respond promptly to requests from guests, Front Desk, or At Your Service, select appropriate cleaning chemicals and necessary personal protective equipment, fill cart with supplies as needed, report room status, comply with quality assurance expectations and standards, return cart to designated area, clean and organize items stored in laundry rooms and supply closets, fold cleaned linen into designated size, and perform other reasonable duties as requested.\
  • Laundry and Runner: Identify different types of linens and uniforms, issue new uniforms and resignee's uniforms, manage missing uniforms, condemn linens/uniforms, F&B linens, understand charges for guest laundry, collect and deliver laundry to guest rooms, maintain cleanliness and tidiness of storage and store rooms, and make up beds for sofa beds, extra beds, baby cots/cribs.\
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Requirements:\

Candidates must possess a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. They should also have at least 1 year of relevant working experience in handling Hotel Housekeeping & Laundry Operations, be passionate about the hospitality industry, have great customer service and interpersonal skills, great teamwork, and able to start work within short notice.

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Our hotel offers a unique and memorable experience for our guests, and we are seeking like-minded individuals to join our team as Guest Environment Experts. If you are passionate about delivering exceptional guest experiences, have a strong work ethic, and are committed to providing outstanding service, we encourage you to apply for this exciting opportunity.

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We offer a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment. Join our team and contribute to creating unforgettable experiences for our guests.

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