AI-Powered E-commerce Customer Service Solutions

2 weeks ago

Singapore beBeeAlgorithm Full time $90,000 - $120,000

**Transform E-commerce Customer Service with AI-Powered Solutions**

We are looking for an experienced Algorithm Engineer to join our team and contribute to the development of innovative AI-powered customer service systems. Our goal is to create a seamless and efficient customer experience by leveraging Large Language Models (LLMs) and Natural Language Processing (NLP).

The ideal candidate will have experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications. Additionally, they should have proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

Key Responsibilities:
  • Develop AI-Powered Customer Service Systems: Design and implement AI-driven conversational customer service agents that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues.
  • LLM Post-Training & Data-Efficient Learning: Apply state-of-the-art LLM post-training techniques to optimize AI customer service responses with minimal labeled data.
  • Benchmark and Training Data Construction: Identify challenging customer service interactions and construct specialized datasets to enhance AI training.
  • Develop Multilingual Customer Support: Build AI models capable of handling customer service interactions across multiple languages and cultural contexts.
  • Optimize Model Efficiency & Deployment: Work on model compression, quantization, and efficient inference techniques to ensure the AI customer service assistant can run at scale with low latency and high reliability.

Required Skills and Qualifications:

  • At least 3 years of work experience in the related field.
  • LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.
  • Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

Benefits:

As a member of our team, you will have the opportunity to work on cutting-edge projects, collaborate with experienced engineers, and develop your skills in a dynamic and supportive environment.

Others:

If you are passionate about transforming e-commerce customer service with AI-powered solutions, we encourage you to apply for this exciting opportunity.

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