Product Support Specialist

2 weeks ago

Singapore beBeeMedicalDevice Full time $80,000 - $120,000
Medical Device Specialist Job Description

The ideal candidate will have experience in the medical device industry and possess strong communication and presentation skills.

  • Responsibilities:
  • Manage a portfolio of critical care products, serving as the primary point of contact for product and application-related matters.
  • Provide technical support and consultation to customers, clinicians, doctors, and internal sales teams on product selection, configuration, and application.
  • Handle product inquiries and deliver timely, accurate responses.
  • Plan and deliver product training and updates for customers within assigned accounts or territories.
  • Conduct product demonstrations, highlighting key features, functions, and benefits.
  • Support the Sales Manager by reviewing tender specifications and contributing to solution proposals aligned with project requirements.
  • Post-Sales & Technical Service:
  • Deliver end-user training on product usage and applications, including preparation of training materials and scheduling.
  • Assist with product installation and commissioning, ensuring configuration and settings meet customer specifications.
  • Coordinate with internal teams (IT, Engineering, Logistics, Commercial) to ensure smooth project execution and delivery.
  • Provide ongoing technical and service support, including preventive maintenance, warranty, and post-warranty services.
  • Offer technical training for customers to support long-term product performance.
  • Participate in project trials, post-sales support, and warranty standby duties as required.
  • Perform additional duties as assigned in support of overall company goals.
  • Requirements:
  • Minimum Bachelor's degree in Science, Engineering, or related field preferred.
  • Minimum 2 years of experience in the medical device industry.
  • Strong communication and presentation skills.
  • Resilient, adaptable, and able to perform under pressure.
  • Excellent team player with strong interpersonal skills.
  • Self-motivated and able to work independently.

We are looking for an experienced Medical Device Specialist to join our team. If you have a passion for delivering exceptional customer service and are knowledgeable about medical devices, please submit your resume for consideration.

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