Container Operations Manager

2 weeks ago


Singapore HLA CONTAINER SERVICES PTE. LTD. Full time
Job Description

The Assistant Depot Manager is responsible for supporting the Depot Manager in overseeing the day-to-day operations of the container depot, ensuring the smooth and efficient handling of containers, orders management, safety compliance, and customer satisfaction. This role requires strong leadership skills, operational expertise, and the ability to manage both people and processes to achieve business objectives.

Main Responsibilities
  1. Operational Management
    • Assist in managing the day-to-day operations of the depot, including container handling, storage, and dispatching.
    • Supervise staff and oversee the efficient use of resources to ensure timely container movement and storage.
    • Ensure that operational processes comply with company policies, safety regulations, and industry standards.
  2. Staff Supervision
    • Manage and guide depot staff, ensuring they are trained, motivated, and adhere to safety and operational standards.
    • Provide leadership and resolve any performance or operational issues in collaboration with the Depot Manager.
    • Assist in scheduling shifts, monitoring staff attendance, and ensuring coverage during peak times.
  3. Orders Management
    • Oversee the accurate tracking and management of containers and depot equipment.
    • Ensure proper maintenance of inventory records, including the movement, storage, and condition of containers.
    • Coordinate with repair teams to ensure inventory accuracy and proper materials levels.
  4. Safety & Compliance
    • Monitor and enforce safety standards, ensuring that the depot environment adheres to health, safety, and environmental regulations.
    • Lead by example in maintaining a safe working environment for all staff and visitors.
    • Conduct regular safety audits and implement corrective actions when needed.
  5. Logistics & Scheduling
    • Assist in managing the arrival, storage, and dispatching schedules for containers.
    • Coordinate with transporters and clients to ensure the timely movement of containers in and out of the depot.
    • Support the Depot Manager in optimising container handling processes to improve efficiency.
  6. Customer Service
    • Serve as the point of contact for customers, assisting in resolving issues related to container availability, delivery, or damage.
    • Ensure customer satisfaction by maintaining effective communication and providing timely solutions to customer inquiries.
  7. Reporting & Documentation
    • Assist in preparing operational reports, including daily, weekly, and monthly performance reports on container movements, operational / staff activities and safety compliance.
  8. Process Improvement
    • Identify opportunities for process improvements to increase operational efficiency, reduce costs, and enhance service quality.
    • Collaborate with the Depot Manager in implementing changes and optimising workflows.

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