Technical IT Support Specialist

1 week ago


Singapore NTT DATA SERVICES SINGAPORE PTE. LTD. Full time
About the Role

In this exciting opportunity, you will be responsible for providing top-notch technical support to our internal teams and external stakeholders.

Job Overview

We are seeking an experienced IT professional to join our team as a Technical IT Support Specialist. As a key member of our infrastructure support team, you will play a crucial role in ensuring the smooth operation of our systems and applications.

Key Responsibilities:
  • Provide L2 Support: Be able to understand application architecture and interfaces to upstream/downstream systems.
  • Support Day-to-Day IT Operations: Analyze issues raised by users or reported by monitoring systems, perform impact analysis, and suggest workarounds for service recovery.
  • Monitor System Abnormalities: Specify monitoring requirements and observe system behavior ahead of time to prevent issues from occurring.
  • Conduct Application Capacity Planning: Perform performance tuning and participate/conduct regular DR simulations/live DR exercises.
Requirements and Qualifications

To succeed in this role, you will need:

  • Up to 9 years of IT experience, with 5+ years on channels and payment applications in banking/financial services industry.
  • Knowledge of G3 and SWIFTalliance is preferred.
  • Good knowledge of 3-tier architecture applications.
  • Excellent interpersonal skills and ability to communicate with different work groups.
Compensation and Benefits

The estimated salary for this role is SGD $80,000 - $110,000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including medical insurance, annual leave, and opportunities for career growth and development.



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