Sales & Service Expert - IKEA Jurong

3 weeks ago


Singapore Ikea Full time

About IKEA Jurong

IKEA Jurong is a city centre store located in a popular shopping mall, offering a unique retail experience. As a Sales & Service Generalist, you will play a key role in ensuring an end-to-end shopping experience for customers.

Our store attracts 3 million visitors annually and is led by a dynamic team consisting of Store, Commercial, Operations, IKEA Food, and Retail Foundation Managers.

Your Key Responsibilities

  • To understand customer shopping behaviour, retail trends, and life at home to provide relevant solutions;
  • To ensure sales and profitability through sales steering and range efficiency;
  • To work with replenishment proposals to secure product availability;
  • To maintain a high level of merchandising standards;
  • To contribute to improving the customer experience and maintaining service standards;
  • To support efficient execution of payments, exchange, returns, and click-and-collect processes.

Requirements

  • You have the ability to champion flexibility, speed, and simplicity;
  • You can align customer needs with business objectives;
  • You can communicate effectively with colleagues from various functions;
  • You can work independently and reliably on agreed methods;
  • You can find solutions for customer and operational issues.

Estimated Salary Range: SGD 40,000 - 60,000 per annum

About Working at IKEA

IKEA is committed to providing a supportive work environment that fosters growth and development. Our employees are passionate about delivering excellent customer experiences and working together as a team to achieve our goals.


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