Nurseries Enrolment Director
1 week ago
Job Title: Nurseries Enrolment Director
Overview:
We are seeking an experienced and skilled Director to lead our Enrolment team at Busy Bees Nurseries. This is a fantastic opportunity for a seasoned professional to join our organisation and contribute to the growth and development of our business.
About the Role:
The successful candidate will be responsible for leading the Enrolment team in achieving target conversions for assigned Brands. They will work closely with the Head of Brands to establish Enrolment targets by Brand, aligning them with Operation Plan objectives. The Director will implement tools for effective tracking and reporting on a monthly basis and assign and allocate Enrolment resources based on Operation needs.
Responsibilities:
- Lead Enrolment team members in achieving target conversions for assigned Brands;
- In collaboration with Head of Brands, establish Enrolment targets by Brand to align with Operation Plan objectives;
- Implement tools for effective tracking and reporting on a monthly basis;
- Assign and allocate Enrolment resources based on Operation needs;
- Work closely with Marketing and Operation teams to initiate and organise Enrolment related events and roadshows;
- Gatekeeper of enrolment & customer service process from start to finish;
- Lead Customer Service team to offer best in class service level through prompt and appropriate responses with a Child First approach;
- Manage Customer service workflow and implement trainings to meet desired service excellence outcome;
- Pre-requisites:
- Minimum 5 years prior leadership role in Enrolment, Customer Service or equivalent functions;
- Proven track record in ability to organise teams and processes to increase and retain customer base;
- Minimum Bachelor's degree in BA, Management, Education Admin or related disciplines;
- Mature professional and with strong communication skills;
- Experience in the Early Childhood or Education industry is preferred, although not compulsory.
What We Offer:
We are offering a competitive salary range of $80,000 - $120,000 per annum, depending on experience. This is a full-time position, and the successful candidate will be required to work Monday to Friday, 8am-4pm. We also offer a generous benefits package, including paid annual leave, sick leave, and public holidays.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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