Salesforce Delivery Director

5 days ago

Singapore Cognizant Full time
Job Overview

We are seeking an experienced Salesforce Technical Architect to lead our delivery team in driving innovative Salesforce solutions for our customers.

About the Role

The Salesforce Technical Architect will be responsible for building and mentoring a multi-skilled Salesforce team, designing and implementing Salesforce solutions that adhere to best practices in IT and Salesforce projects.

This role requires extensive experience in managing large delivery engagements with a strong background in handling SFDC programs, as well as expertise across the Salesforce.com platform, including Sales Cloud, Service Cloud, etc.

The ideal candidate will have delivered multiple full end-to-end Salesforce.com implementations/projects, especially highly integrated/complex ecosystems, and understand how to deliver capabilities on Salesforce AppExchange products.

Responsibilities
  • Manage robust teams of Salesforce.com delivery team members, including BAs, Tech Leads, Architects, Developers & QA
  • Perform project and program management activities, including project financials
  • Liaise and manage collaboration between horizontals to bring in synergies and ensure successful delivery
  • Take accountability of delivery of work packages to customer-facing project teams, ensuring packages are delivered on time and with quality
  • Ensure for all projects, each Apex method developed has an equivalent test method with at least one valid unit test (using an assertion)
  • Ensure total test coverage within QA and higher environments is at least 85%
  • Ensure all code is peer-reviewed against Cognizant development standards prior to deployment to QA
  • Maintain and publish Salesforce development standards to broader technical teams on a quarterly basis
  • Ensure developers are incorporating code review feedback prior to deployment to QA. Enforce the practice with regular training & project audits
  • Ensure version control has been correctly set up at the beginning of the project
  • Ensure all developers are using version control as the source of truth for development
  • Be an active part of the COE, owing technical & solution reviews for all projects on a regular basis
  • Reporting to internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials, etc.)
  • Ability to understand pain areas of business and present workable solutions
  • Acts as the escalation point when issues arise and understand what to do and who to work with to resolve them
  • Ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities on a daily basis
  • Work closely with business analysts, architects, developers, testers, and a variety of IT and business stakeholders
  • Keeping up to date with Salesforce releases and new functionality
  • Adhere to company and project standards and guidelines
  • Accurate time management and reporting of own work
  • Quality, on-time delivery of agreed deliverables
  • Ability to work on multiple applications/projects/BAU enhancement simultaneously and must have a 'can-do' attitude
  • Grow the maturity of our practice by leading internal initiatives to further develop methodology, tooling, and skillsets. This includes owning our Architect & CTA Academy, enabling CICD & version control for all projects
  • Define & enable development plan for TL's to make them into strong TA's
  • Help drive bootcamp for developers and enforce best practices in all our developers
Requirements
  • Extensive years of experience in handling large delivery engagements with a strong experience in managing SFDC programs
  • Deep knowledge and expertise across the Salesforce.com platform (Sales Cloud, Service Cloud, etc.), including experience delivering complex SFDC solutions
  • Has delivered multiple full end-to-end Salesforce.com implementations/projects, especially including highly integrated/complex ecosystems. Understands how to deliver capabilities on Salesforce AppExchange products
  • Strong program management and problem-solving skills
  • Should have excellent presentation and written communications skills
  • Strong Exposure to SDLC and Agile methodologies
  • Exceptionally strong in scope management
  • Has ownership for key projects' timelines, deliverables, budget, and metrics
  • Proven ability to efficiently manage a portfolio and drive operational improvements
  • Should be flexible in time and attitude
  • Works independently to manage the whole program and respective stakeholders/and projects
  • Hands-on experience with setting up branching strategy, version control & CICD
Qualifications
  • Platform Developer I (mandatory)
  • Platform Developer II (desirable)
  • Salesforce Application Architect (mandatory)
  • Salesforce System Architect (desirable)
  • Integration Architecture certified (desirable)
  • TOGAF Certified (desirable)
  • Project Management or Delivery-focused certification (mandatory)

Estimated salary: $120,000 - $180,000 per annum based on location and experience.

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