Cloud Solutions Architect, Salesforce Delivery

1 week ago


Singapore GRABTAXI HOLDINGS PTE. LTD. Full time
Job Overview

A prominent role awaits a seasoned Business Analyst at GRABTAXI HOLDINGS PTE. LTD. as part of the Salesforce Delivery team. This opportunity allows individuals with strong technical and functional expertise in Salesforce to lead projects effectively and enhance business adoption.

About Us

GRABTAXI HOLDINGS PTE. LTD., Southeast Asia's leading superapp, aims to empower everyone economically by harnessing the power of technology and AI. Our diverse team is dedicated to delivering seamless experiences to Grab employees through predictive and personalized enterprise technology solutions.

Job Description

This role reports directly to the Senior Manager, Salesforce Delivery Lead, playing a pivotal role in enhancing our Salesforce platform and improving adoption. As a seasoned Business Analyst, you will need a strong techno-functional background in Salesforce, with hands-on experience in Service Cloud, Sales Cloud, and Community Cloud modules. This position is based onsite in Singapore, offering an exciting chance to work collaboratively with our talented team members.

Critical Responsibilities

You will:
  1. Lead a team of Business Analysts, plan and prioritize projects, and ensure value delivery to the business.
  2. Translate business strategies into technical requirements and IT solutions, understanding customer and product needs.
  3. Share the product vision and collaborate with Business Owners and Scrum Masters to execute projects effectively.
  4. Influence business unit leads and ensure alignment with project objectives using agile methodologies.
  5. Engage with stakeholders, gather requirements, and develop solutions leveraging Salesforce functionality.
  6. Craft business requirement documents, user stories, and system design specifications, ensuring traceability.
  7. Manage the product backlog, understanding and prioritizing business needs while proposing enhancements.
  8. Conduct UAT training, create and run UAT test scripts, and coordinate system testing.
  9. Identify opportunities to leverage the Salesforce platform for emerging business needs and provide guidance on solutions.
  10. Collaborate on technical architecture and bring domain expertise to the team.
  11. Identify system/design bottlenecks and propose innovative solutions.
  12. Implement large-scale integrations and understand authentication mechanisms and deployment processes.

Requirements and Qualifications

To excel in this role, you must possess:
  • A minimum of 8 years of experience in business analysis, with a strong focus on Salesforce features and configuration.
  • Technical proficiency in Salesforce configuration, customization skills, and hands-on experience with Service Cloud, Sales Cloud, and Community Cloud.
  • Proven experience in leading projects using agile methodologies, prioritizing requirements, and conducting functional testing.
  • Strong knowledge of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools like Conga and Adobe Sign.
  • Certified Salesforce Administrator, Advanced Administrator, Sales Cloud Certified, and Service Cloud Certified are mandatory, with CPQ Specialist certification being highly desirable.

Benefits

As a valued member of our team, you can look forward to enjoying these benefits and more:
  • We offer comprehensive medical insurance and term life insurance to protect your well-being.
  • With GrabFlex, you can craft a customized benefits package tailored to your needs and aspirations.
  • Purchase parental leave and birthday leave to celebrate life's precious moments with loved ones.
  • Join our Love-all-Serve-all (LASA) volunteering program to give back to the community.
  • Our confidential Grabber Assistance Programme is always available to support you through life's challenges.

Salary Estimate:

Roughly $115,000 - $170,000 per annum, depending on qualifications and experience.

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