Salesforce Solution Architect

6 days ago

Singapore AQUIENT PTE. LTD. Full time
Roles & Responsibilities

ABOUT THE POSITION

As a core pillar of our technology offerings, the Salesforce CRM team delivers solutions on a range of technology platforms to improve how our clients collect customer data and use that to provide world class service to their customers. The Salesforce Solution Architect will be a senior member of the Salesforce team and lead work done on any CRM projects from presales through to delivery and support.


RESPONSIBILITIES

· Be a thought leader in the CRM domain and have comprehensive knowledge of Service and Sales use cases in Salesforce

· Lead consultative engagements including workshops with customers on functional topics, business goals and challenges.

· Provide product and subject matter expertise to clients.

· Drive consultative engagements with clients on scopes from CRM strategy to implementation

· Use your business analysis skills to document comprehensive customer user stories, requirements and functional/technical overviews of solutions.

· Define detailed solutions based on customers’ business needs, current environment and solutions available within our skillset.

· Create and facilitate great presentations to customer stakeholders from both technical and business backgrounds.

· Empower Clients to use the technology solutions we implement to their fullest potential by analysing current processes and proposing better ways to leverage all the features of their current technology

· Lead presales pursuits to win new work from proposal development, presentations to C-Suite stakeholders and estimation/pricing of projects

· Validate solutions and estimates produced by senior developers and technical architects.

· Play a lead role within the Salesforce team, comprised of a dynamic, shared pool of resources with a variety of Salesforce skillsets.


EDUCATION AND EXPERIENCE

Required

· Bachelor’s degree or equivalent experience

· 5+ years as a Solution Architect

· 5+ years with Salesforce core platforms (Sales, Service, Industry clouds)

· Comprehensive functional knowledge in CRM and wider marketing technology market

· Background in leading and driving implementations or large projects

· Experience in presales / pitch process


Preferred

· Experience/exposure to emerging Salesforce products such as Data Cloud, Agentforce, Industry clouds is a plus

· Experience in a consulting environment

· Experience in large scale enterprise projects or Singapore government projects is a plus


Tell employers what skills you have

CRM
Management Skills
Big Data
Interpersonal Skills
Presales
Architects
Agile
Technology Solutions
Estimates
Strategy
Thought Leadership
Solution Architecture
Data Architecture
Consulting
Technical Leadership
Business Requirements

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