Spa Operations Manager

1 week ago


Singapore DOMESTIC MAID SPECIALIST Full time
Spa Manager Job Description

As a Spa Manager at DOMESTIC MAID SPECIALIST, you will oversee the day-to-day operations of our spa, ensuring a smooth and efficient experience for our clients. This includes scheduling, facility management, and compliance with health and safety regulations.

Key Responsibilities:
  • Staff Management: Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service.
  • Customer Satisfaction: Ensure customer satisfaction by addressing client needs and promptly resolving any issues.
  • Financial Management: Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability.
  • Marketing and Promotion: Create and execute marketing and promotional strategies to attract new clients and retain existing ones.
  • Inventory Management: Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary.
  • Quality Control: Regularly evaluate service quality and client satisfaction and make necessary adjustments.
  • Business Development: Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations.
  • Compliance: Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene.
  • Scheduling: Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand.
Requirements:
  • Management Skills: Proven experience in managing spa operations, staff, and finances.
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with clients and staff.
  • Team Player: Ability to work collaboratively with the team to achieve common goals.
  • Microsoft Office: Proficiency in Microsoft Office, particularly in budgeting and financial management.


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