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Channel Operations Team Member

1 week ago

Singapore This Is An IT Support Group Full time

This Is An IT Support Group

Company Overview

We enable and empower the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In our group, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Responsibilities
  • Handle customer issues and enquiries, provide appropriate solutions as well as accurate and complete information.
  • Perform proper follow up to ensure resolution within SLA.
  • Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
  • Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
  • Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
Requirements
  • Customer-centric, with at least 2-3 years of working experience in a Call Centre environment.
  • Effective communicator, able to work independently in a strategic manner.
  • Good knowledge of Corporate Products is an advantage.
  • A structured team player and individual with the ability to manage multiple projects simultaneously.
  • Good change management mindset & skills.
  • Innovative and creative in problem solving.
  • Excellent written and verbal communication skills.
Benefits

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.