Airport Ground Staff

4 days ago

Singapore beBeeAirport Full time $2,500 - $4,500

Job Title: Airport Customer Service Specialist

We are seeking a highly skilled and dedicated individual to fill this role. This position is responsible for providing exceptional customer service to passengers with special needs, assisting airlines with transportation and administrative tasks, and ensuring a smooth and efficient airport experience.

Responsibilities:

  • Assist designated airlines with transporting special passengers to and from the immigration office and flight gates at Changi Airport.
  • Assist designated airlines with completion and submission of flight documents/administrative work.
  • Assist and transport passengers requiring special assistance at Changi Airport.
  • Identify passenger's name, flight information, date, and special service request details to ensure special needs passengers are taken to the correct destination.
  • Communicate and liaise with airline staff, immigration officers, and other airport staff when required.
  • Attend to passengers' enquiries and provide an excellent customer service experience.
  • Be compliant with SOP and safety standards.

Requirements:

  • Ability to read, write, and converse in English.
  • Good interpersonal and communication skills.
  • Good customer service skills.
  • Adaptable to change and a good team player.
  • Physically fit and comfortable with walking long distances.
  • Comfortable with basic paperwork.
  • Comfortable with a fast-paced working environment.

Benefits:

  • Training will be provided; no experience needed.
  • May be required to do overtime (OT) when needed.
  • Available to work both day and night shifts.

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