Patient Engagement Specialist
1 week ago
This is an exciting opportunity to work as a Patient Engagement Specialist with our IT support group. You will be responsible for handling patient enquiries and appointment scheduling through multiple channels.
Key Responsibilities:
- Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
- Coordinate medical appointments across various specialties and clinics
- Process referrals from primary care physicians and external specialists
- Send appointment reminders and follow-up communications
- Maintain accurate patient records in the hospital appointment system
- Document all patient interactions in the CRM system
- Provide clear guidance on appointment preparation and clinic locations
- Support patients with special requirements or urgent medical needs
Requirements:
- Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
- Strong communication skills with a patient-focused mindset
- Attention to detail and ability to maintain accurate records
- Capability to handle multiple tasks in a fast-paced environment
- Professional and empathetic approach to patient concerns
- Basic computer literacy
- Team player with a positive attitude
Company Information
This is an IT support group.
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