Help Deliver Exceptional Player Experiences

1 week ago


Singapore beBeeCustomer Full time $4,000 - $6,000

Job Title: Customer Service Representative

 

At our company, we specialize in innovative solutions powered by big data, machine learning, and deep learning technologies. Our technology infrastructure processes over 10,000 events per second, delivering real-time insights at scale.

We build seamless user experiences across web, Android, and iOS platforms and leverage Machine Learning, Deep Learning, and AI technologies to power our offerings.

 

Our Culture:

We're a growing team of approximately 80 employees united by our core values of transparency, learning from mistakes, ownership of our work, and respect for diverse cultures.

 

What You'll Do:

As a Customer Service Representative, you will be the first point of contact for players and customers, ensuring they receive timely, empathetic, and effective support.

You will play a key role in maintaining customer satisfaction, building trust, and sharing insights that help improve our products and services.

 

Responsibilities:

  • Respond to customer enquiries via email and chat in a professional and friendly manner.
  • Troubleshoot issues, provide clear solutions, and escalate when necessary.
  • Ensure support responses meet brand tone and service level expectations.
  • Track recurring issues and contribute to improving FAQs and knowledge base content.
  • Share player insights and feedback with internal teams to enhance the overall customer experience.
  • Use and optimise support tools (Intercom and others) to handle tickets efficiently.

 

Requirements:

  • 1–2 years of experience in customer support, ideally in gaming, tech, or digital services.
  • Strong written and verbal communication skills in English.
  • High empathy and problem-solving ability with a customer-first mindset.
  • Passion for gaming and delivering exceptional player experiences.
  • Comfortable working weekends.

 

Why Join Us:

 

Work at the intersection of technology and advertising with cutting-edge frontend solutions.
Collaborate with talented developers and contribute to products used by millions.
Opportunity to work with diverse technologies across multiple platforms.
Professional growth opportunities in a rapidly evolving industry.
A flexible work environment that values work-life balance.
International work environment is fully conducted in English.
Learn from and collaborate with other skilled senior developers.
An equal opportunity employer committed to diversity and inclusion in the workplace.



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