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Technical Support Specialist

2 weeks ago


Singapore beBeeJava Full time $80,000 - $120,000
Job Title: Technical Support Specialist - Java Expert

We are seeking a skilled and proactive technical support specialist with strong Java expertise to join our IT team.

The ideal candidate will be responsible for ensuring smooth operations of business-critical applications, identifying and resolving technical issues, and collaborating with development and infrastructure teams for long-term improvements.

Main Responsibilities:

  • Provide Level 2/3 support for Java-based applications in production and staging environments.
  • Investigate and troubleshoot incidents, bugs, performance issues, and outages.
  • Perform root cause analysis (RCA) and work with development teams to implement permanent fixes.
  • Monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar.
  • Work with SQL databases to analyze data, generate reports, and validate fixes.
  • Support deployment activities, perform post-deployment validation, and ensure rollback readiness.
  • Handle daily incident tickets and service requests as per SLAs.
  • Collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency.
  • Maintain accurate documentation, knowledge base articles, and operational runbooks.
  • Participate in on-call rotations and work in shifts if required.

Key Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 2–5 years in application support or production support roles with a focus on Java applications.
  • Technical Skills:
  • Strong programming and debugging skills in Java and familiarity with Java EE/Spring.
  • Good understanding of REST/SOAP APIs, JSON, and XML.
  • Proficiency in SQL and hands-on experience with relational databases (e.g., MySQL, PostgreSQL, Oracle).
  • Experience with Linux/Unix environments and shell scripting.
  • Familiarity with tools such as JIRA, ServiceNow, Git, and CI/CD pipelines.
  • Exposure to application monitoring/logging tools (e.g., Splunk, ELK, Dynatrace).
  • Knowledge of ticketing systems and ITIL practices is an advantage.