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Technical Support Specialist
2 weeks ago
We are seeking a skilled and proactive technical support specialist with strong Java expertise to join our IT team.
The ideal candidate will be responsible for ensuring smooth operations of business-critical applications, identifying and resolving technical issues, and collaborating with development and infrastructure teams for long-term improvements.
Main Responsibilities:
- Provide Level 2/3 support for Java-based applications in production and staging environments.
- Investigate and troubleshoot incidents, bugs, performance issues, and outages.
- Perform root cause analysis (RCA) and work with development teams to implement permanent fixes.
- Monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar.
- Work with SQL databases to analyze data, generate reports, and validate fixes.
- Support deployment activities, perform post-deployment validation, and ensure rollback readiness.
- Handle daily incident tickets and service requests as per SLAs.
- Collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency.
- Maintain accurate documentation, knowledge base articles, and operational runbooks.
- Participate in on-call rotations and work in shifts if required.
Key Requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 2–5 years in application support or production support roles with a focus on Java applications.
- Technical Skills:
- Strong programming and debugging skills in Java and familiarity with Java EE/Spring.
- Good understanding of REST/SOAP APIs, JSON, and XML.
- Proficiency in SQL and hands-on experience with relational databases (e.g., MySQL, PostgreSQL, Oracle).
- Experience with Linux/Unix environments and shell scripting.
- Familiarity with tools such as JIRA, ServiceNow, Git, and CI/CD pipelines.
- Exposure to application monitoring/logging tools (e.g., Splunk, ELK, Dynatrace).
- Knowledge of ticketing systems and ITIL practices is an advantage.