Claims Operations Specialist

2 weeks ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims Operations Specialist to join our team at PERSOLKELLY SINGAPORE PTE. LTD. The successful candidate will be responsible for managing promotional claims, ensuring compliance with contractual terms, and providing excellent communication with internal stakeholders and partners.

Key Responsibilities
  • Claim Verification and Processing: Review, verify, and process promotional claims submitted by partners, ensuring they meet the established terms, conditions, and timelines of promotional agreements.
  • Documentation Review: Ensure all required documentation (e.g., receipts, purchase invoices) is submitted and correct, flagging any inconsistencies or missing information.
  • Partner Communication: Act as the primary point of contact for partners, providing clear updates on claim status, resolving any issues, and educating partners on claim submission requirements.
  • Collaboration with Internal Teams: Work closely with finance, marketing, and sales departments to ensure promotions are executed as intended and that claim processing follows contractual terms.
  • Issue Resolution: Investigate and resolve discrepancies or disputes in partnership claims, escalating issues when necessary to the Claims and Promotions Manager.
  • Record Keeping and Audits: Maintain detailed and accurate records of all partner claims, ensuring they are easily accessible for audits and reporting.
Requirements
  • Proficient in Microsoft Excel: Strong skills in pivot tables, v-lookups, and formulas.
  • Power BI and Excel Macro Skills: Strong plus.
  • Detail-Oriented and Diligent: Ability to manage internal stakeholders and partners.


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