Claims Operations Specialist
1 week ago
As a Claims Operations Specialist at PERSOLKELLY SINGAPORE PTE. LTD., you will play a crucial role in assisting the Head and Department in the daily First Notice of Loss (FNOL) operations.
Key Responsibilities:
* Assist the Head and Department in the smooth and efficient operation of the FNOL in accordance with corporate strategic direction.
* Contribute to organizational profitability by ensuring that claims are effectively registered and administered in accordance with legal requirements, industry regulations, company guidelines, and standards.
* Build and maintain collaborative relationships with internal and external business partners, including underwriting, risk control, staff counsel, and actuarial partners.
* Make recommendations on claim policy and procedures, and help drive claim initiatives.
* Assist the Head and Department in the registration of incoming claims notifications, ensuring proper documentation and completeness of information, setting of initial reserves, and authorizing payments within the Daily Activity Log (DAL).
* Remain current on state/territory regulations and issues, industry activity, and trends.
* Ensure that service standards are maintained through proper and timely response to intermediaries and policyholders.
* Adopt practices to be a responsive claims administrator, able to troubleshoot and provide solutions.
* Proactively work in collaboration with Underwriters, Distribution, P&C Claims, Finance, Actuary, and Risk Management on business matters.
* Ensure compliance and no breach in DAL and policies set for self and team.
* Support the Head in additional responsibilities assigned, as and when required.
Requirements:
* Basic Degree/Diploma in Business, Marine, or technical field related to the industry with CGI
* 1 year of relevant experience in insurance claims operations
* Some knowledge of insurance claims operations and procedures
* Some knowledge of the products and understanding of the policy wordings in relation to claims
* Some understanding of legal, regulatory, and litigation procedural requirements in relation to the insurance industry
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