Customer Engagement Director

1 day ago

Singapore beBeeEngagement Full time $120,000 - $150,000

Job Title: Engagement Director

About the Role:

This is an exciting opportunity to lead a dynamic team and drive customer engagement across the entire customer lifecycle. As an Engagement Director, you will be responsible for delivering strategic engagement services to customers, ensuring all deliverables are met, and identifying areas for optimization of the platform.

  • Main Responsibilities:
  • Delivering exceptional customer experiences to maximize value and ROI from our solutions
  • Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
  • Being an expert in our product suite and bespoke customer use cases to provide valuable insights and guidance
  • Identifying areas for optimization of the platform through regular reviews and clearly presenting to customers
  • Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
Requirements:

To succeed in this role, you will need to have:

  • Experience in a similar role (customer engagement / success/ SaaS platforms), managing technical projects
  • Strong technical or analytical experience, confident working with APIs, SQL etc
  • Expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
  • Problem-solving and investigative skills with high attention to detail
  • Able to handle multiple streams of work simultaneously
  • Able to react well to rapidly changing requirements with a positive attitude
  • Able to meet deadlines while delivering an exceptional customer experience
Benefits:

We offer a range of benefits including:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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