Hostel Operations Coordinator

1 week ago


Singapore beBeeHospitality Full time $55,000 - $75,000

Job Opportunity: Hostel Manager

Description:

The Hostel Manager plays a pivotal role in ensuring the smooth operation of the hostel, fostering an environment that is safe, clean, and welcoming to guests.

This position entails overseeing daily operations, managing staff, facilities, guest relations, and marketing strategies to optimize occupancy rates. The successful candidate will be responsible for:

  1. Operational Management: Oversee front desk services, housekeeping, and maintenance, ensuring compliance with health, safety, and hygiene standards.
  2. Staff Management: Recruit, train, and supervise hostel staff, conducting performance evaluations and providing ongoing support.
  3. Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally, enhancing the guest experience.
  4. Financial Management: Prepare and manage the hostel's budget, monitor expenses, and implement cost-control measures, overseeing billing and payment processing.
  5. Marketing and Promotion: Develop and execute marketing strategies to attract guests and increase occupancy rates, utilizing social media and online travel platforms to promote the hostel and manage online reviews.
  6. Facility Management: Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well-maintained, coordinating repairs and improvements with vendors and contractors as needed.
  7. Community Engagement: Build relationships with local businesses and organizations to enhance guest experiences, organizing social activities and events for guests to foster community engagement.
  8. Reporting: Maintain records of occupancy, revenue, and guest feedback, preparing regular reports for management regarding performance metrics.

Requirements:

  • Education: Bachelor's degree in Hospitality Management or related field (preferred).
  • Experience: Previous experience in hospitality, particularly in a management role.
  • Skillset: Strong leadership and interpersonal skills, excellent organizational and multitasking abilities, proficiency in property management software and Microsoft Office Suite.
  • Communication: Strong communication skills, both written and verbal.

About Us:



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