App Quality Assurance and Community Engagement Specialist

1 week ago

Singapore beBeeCommunity Full time $60,000 - $80,000
Be a Key Player in Our Mobile App Community

We are seeking a skilled and proactive individual to join our team as an App Community Manager. In this dual-role position, you will be responsible for ensuring the quality and reliability of our mobile app while also engaging with our community of users.

Key Responsibilities:
  • Perform manual QA testing for our mobile app (iOS/Android) to ensure high product reliability.
  • Identify, document, and track bugs, communicating with our product and dev teams.
  • Test new features before release to guarantee seamless user experience.
  • Provide structured feedback from the community to improve app quality.

Community Management & Support:
  • Answer user questions in various community channels.
  • Create and maintain FAQs, guides, and best-practice posts for the community.
  • Collect and summarize community feedback, sharing insights with our product team.
  • Support community campaigns, events, and announcements.
  • Act as the first point of contact for user support and troubleshooting.

Requirements:
  • A valid work permit in Singapore is required.
  • 1–3 years of experience in community management, customer support, or QA testing.
  • Strong written and verbal communication skills in English and Mandarin.
  • Familiarity with trading apps, perpetual trading, or Web3 communities is a strong advantage.
  • Detail-oriented, proactive, and able to work independently.
  • Comfortable multitasking across QA testing and community engagement.

Nice to Have:
  • Experience with bug tracking tools (e.g., Jira, GitHub Issues).
  • Prior involvement in trading or Web3 communities.
  • Basic knowledge of QA methodologies.

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