Customer Success Leader

1 week ago

Singapore beBeeProblemSolver Full time $80,000 - $120,000

About the Role

At Viasat, we're on a mission to deliver connections with the capacity to change the world.

We're seeking a seasoned professional to serve as the main focal point for customer needs and requirements.

The ideal candidate will manage day-to-day relationships, lead multiple weekly calls, and develop strategic growth objectives in collaboration with leadership.

This role involves managing globally dispersed teams, developing project management deliverables, and building strong relationships across multiple airline functional areas.

The successful candidate will be a problem solver, leading by finding solutions and de-escalating issues internally and externally.

They will also have full P&L responsibility and lead negotiation with customers covering service agreements, amendments, and pricing.

Responsibilities
  • Serve as the primary point of contact for customer needs and requirements
  • Manage day-to-day relationships with customers
  • Lead multiple weekly calls with customers
  • Develop and implement strategic growth objectives
  • Manage globally dispersed teams
  • Develop project management deliverables
  • Build strong relationships with customers and internal stakeholders
Requirements
  • 5+ years of experience in customer-facing roles
  • Strong communication and problem-solving skills
  • Ability to work independently and collaboratively in a team environment
  • Experience with project management methodologies
What We Offer

A collaborative and inclusive environment that values diverse perspectives and continuous learning.

Industry-leading benefits and unmatched opportunities for career growth.

A fearless approach to new ideas and a commitment to delivering high-quality results.

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