Technical Support Specialist
3 weeks ago
About ST Engineering
ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East, and the U.S. We serve customers in over 100 countries.
Our history spans more than 50 years. Our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment, and Compassion. These values guide every aspect of our business.
Our Mission Software & Services Business
We provide leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client's innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions.
Key Responsibilities
- Provide technical support and assistance to customers and users. You will work as part of a team that handles incoming requests, technical queries, and incidents.
- You will be an escalation point for all requests and issue resolution, establishing ITIL best practices through the entire service desk support processes.
- You will standardize and develop necessary guidance, process, and procedures to continuously improve incidents management, escalation, and system monitoring.
- You will work effectively and closely with Ops-Leads and Service Delivery Manager to promote a friendly climate and undertake ad hoc IT operation assignments and tasks.
Requirements
- A minimum of 1 year of Service Desk background with experience in a fast-paced environment.
- Familiarity with MS, especially Word, Excel, and Outlook.
- Service-oriented personnel who can handle high-pressure environments.
About the Role
This role offers a competitive remuneration package, including a salary of approximately SGD 60,000 per annum, plus comprehensive benefits. The successful candidate will have the opportunity to work on cutting-edge technologies and architectures, collaborate with diverse perspectives, and contribute to meaningful projects that make a difference in people's lives.
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