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Room Operations Specialist

3 weeks ago

Singapore beBeeCoordinator Full time

About this role

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As a meticulous Housekeeping Coordinator, you will be responsible for coordinating the operations of our housekeeping team, ensuring smooth daily operations.

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You'll assign tasks to room attendants, dispatch housekeepers and runners to fulfill guest requests, support the overall efficiency of the housekeeping department, while at the same time supporting administrative requirements.

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Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Services, Sales & Marketing, Revenue and Reservations, Engineering, Security, Food & Beverage.

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Prepare weekly staffing schedules, monitor attendance and conduct labour planning to meet activity in the hotel so as to maintain cost effectiveness.

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Assist in managing departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.

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Control expenses and minimize waste within all areas of housekeeping.

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Assist in preparing various scheduled reports for the Housekeeping department including, but not limited to room occupancy, cleanliness scores, and maintenance, overtime report, attendance report for outsourced contractors.

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Ensure that all invoices received are accurate in accordance with purchase requisition.

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Man the housekeeping extension and ensure that all service requests are attended to in a timely manner.

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Interact with guests to understand their needs and preferences regarding room cleaning schedules and service requests.

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Handle guest inquiries, requests, and complaints related to housekeeping services professionally and promptly.

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Monitor guest reviews and feedback related to housekeeping services and take corrective actions as necessary.

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Responsible for the daily Rooms Assignment for Room Attendant Team, including daily task sheet, and special requests.

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Maintain par stock of guest supplies (wet and dry), guest amenities, cleaning supplies, linens, uniforms inventory, operating equipment and supplies, etc

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Organize pest control for regular checks and ad-hoc basis.

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Develop and implement proper filing/tracking system of the department's documentation for easy record retrieval.

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Liaise for any linens and guest laundry with laundry plant/provider.

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Monitor all cleaning program and update, to align with Hotel's plan/schedule.

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Communicate defects reported to departments concerned for rectification. Follow up for closure.

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Coordinating the preventive maintenance schedule of rooms and public areas with Housekeeping colleagues and maintenance team.

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Keeping the department's environment clean, neat and safe at all times.

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Conduct inventory of the master key daily and report any discrepancies to the Managers timely.

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Ensure sufficient operating supplies for guestrooms and other areas.

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Prepared any back up and end-of-day report of Housekeeping.

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Coordinate with housekeeping supervisors to ensure that rooms are cleaned and prepared according to established standards and ensure all status are updated correctly within the property management system.

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Keep track of housekeeping supplies, linens, and amenities to ensure adequate stock levels.

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Ensure that the incidents and procedures of lost and found items are properly recorded and stored accordingly.

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Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

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Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

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Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

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Log security incidents and accidents in accordance with hotel requirements.

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Perform any other duties tasked by the Supervisors or Managers.

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We're looking for someone with post-secondary education who is organized, reliable, and able to work effectively in a fast-paced environment.

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A keen eye for detail, excellent communication skills, and ability to multitask are essential for success in this role.

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Fluency in English is required, with an advantage if you also speak another language.

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We offer a great salary and benefits package, plus opportunities for career growth and professional development.

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We're committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates.