Gelato Boutique Operations Manager

3 days ago


Singapore AESOPICA PTE. LTD. Full time
About AESOPICA PTE. LTD.

We are a dynamic and innovative company that aims to deliver delightful experiences to every customer, according to our high standards.

Salary

Singapore dollars $40,000 - $60,000 per annum, depending on experience.

About the RoleJob Description

The Gelato Boutique Operations Manager is responsible for managing the team of service crew and the boutique environment to ensure smooth operations and exceptional customer experiences.

This role involves overseeing daily tasks, such as ensuring punctual boutique opening and closing, proactive engagement with customers, preparing and serving gelato and complementary products, accurate cashiering and reporting, handling customer complaints and feedback, receiving and delivery of goods at the boutique, and maintaining the entire boutique environment in tip-top condition.

As a key member of our team, you will be expected to identify and implement measures for health and safety of staff and customers, ensure regular servicing is performed, and maintain storage areas.

You will also be responsible for creating a nurturing environment through positive language, feedback, and play, managing, training, and providing feedback to service crew in consistently delivering best-in-class service that meets our service standards.

Key Responsibilities
  • Manage and supervise the boutique environment and staff to ensure smooth operations and exceptional customer experiences.
  • Oversee daily tasks, including opening and closing procedures, customer engagement, product preparation and sales, and inventory management.
  • Implement measures for health and safety of staff and customers, and ensure regular servicing is performed.
  • Maintain storage areas and create a nurturing environment through positive language, feedback, and play.
  • Manage, train, and provide feedback to service crew to ensure they consistently deliver best-in-class service.
Requirements & Qualifications
  • Diploma or higher in a relevant field.
  • Basic Food Hygiene certificate.
  • Proficient in Microsoft Office (Excel, Word) and Google Suites (Google Sheet, Doc).
  • Minimum 2 years of relevant working experience in a similar role.


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