Boutique Service Crew

3 months ago


Singapore AESOPICA PTE. LTD. Full time
Roles & Responsibilities

The Boutique Service Crew is a customer-facing role at Birds of Paradise Gelato Boutique that delivers delightful experiences to every customer, according to company’s standards.

ABOUT US

At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.

VISION

To make the world a better place

MISSION

To delight our customers

To nurture our staff

To contribute to community

RESPONSIBILITIES

· make every Birds of Paradise boutique a great place to visit by taking ownership of your duties in your assigned boutique, ensuring operations are running smoothly every day; and by delivering a best-in-class service that takes care of every customers’ experience through every touchpoint

· ensure compliance with company standards, standard operating procedures, and governing regulations

DUTIES

STRATEGIC

· Observe, improve & suggest better ways of getting things done

DAY-TO-DAY

· Perform boutique operations from opening to closing according to company standards & standard operating procedures, including

o punctual boutique opening; efficient & complete closing

o proactive engagement with customers (walk-in, text, phone calls, etc)

o carefully prepare & serve gelato & complementary products (including for deliveries, events)

o accurate cashiering & reporting

o handle customers’ questions, complaints and feedback with warmth and tact

o safeguard gelato quality and ensure proper handling

o monitor performance of freezers throughout the day

o receiving and delivery of goods at boutique

o submit accurate and timely reports on inventory, etc

o alert Boutique Supervisor on any issues that may arise

· Proactively maintain entire boutique environment in tip-top condition according to company SOP, including

o implement measures for health & safety of staff & customers

o daily, weekly and monthly cleaning & maintenance of the boutique premises and equipment

o organise storage areas

o identify, implement & manage effective signage (relevance, effectiveness, cleanliness and condition)

o monitor usage levels and procure consumables (e.g. cleaning, stationery) as required

· Assist at ad hoc off-site events (e.g. weddings, live-scoop events)

· Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH

· a heart of service

· strong work ethic (reliable, committed, go-the-extra-mile)

· high level of integrity and professionalism

· warm & positive communicative skills

· an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

· Diploma or higher

· Basic Food Hygiene certificate

· Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)

· No prior working experience needed

· Shift work (5-day work week, including weekends & Public Holidays)

REPORTING LINES

· Reports to Operations Manager

SUCCESS IS WHEN

Our boutiques are running smoothly and all on-ground issues are resolved in good time, i.e. all standard operating procedures and company standards are adhered to; quality of products are well- maintained; customer service is top-notch, boutique and equipment are clean; customers are regularly delighted and their issues are resolved quickly.


Tell employers what skills you have

Gourmet
Microsoft Office
SOPs
Housekeeping
Customerfacing
Food and Beverage Safety, Hygiene and Security
Inventory
Desserts, preparation experience
Consumables
Cakes
Events
Compliance
Packaging
Food hygiene
Cashiering
Excel
Customer Service
Able To Work Independently
Food and Beverage Services

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