Customer Experience Manager
7 days ago
We are a reputable company that values quality, balance, trust, care, and delight in our daily operations.
Job Title: Customer Experience Manager - Boutique EnvironmentEstimated Salary: $45,000 - $60,000 per annum
About the RoleThe Customer Experience Manager - Boutique Environment is a customer-facing role at Birds of Paradise Gelato Boutique that manages the team of service crew and the boutique environment with the goal of delivering delightful experiences to every customer, according to company standards.
This position plays a vital role in ensuring the smooth operation of our boutiques, providing exceptional customer service, and maintaining a positive and welcoming environment for customers and staff alike.
Key Responsibilities:- Manage and oversee the day-to-day operations of the boutique, ensuring compliance with company standards and standard operating procedures.
- Lead and motivate the service crew to provide excellent customer service and maintain high levels of product knowledge.
- Conduct regular training sessions to ensure staff are equipped with the necessary skills to deliver exceptional customer experiences.
- Maintain accurate records of sales, inventory, and other relevant data to inform business decisions.
- Identify areas for improvement and implement changes to optimize operational processes and enhance customer satisfaction.
- Collaborate with the Operations Manager to achieve business objectives and develop strategies to drive growth and revenue.
- Diploma or higher in a relevant field.
- Basic Food Hygiene certificate.
- Proficient in Microsoft Office (Excel, Word) and Google Suites (Google Sheet, Doc).
- A minimum of 2 years of relevant working experience in a customer-facing role.
- Availability to work shift hours, including weekends and public holidays.
We offer a dynamic and supportive work environment that encourages growth and development. If you are passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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