Service Training Manager

1 month ago


Singapore Changi Airport Full time

Job Overview


The Service Training Manager will lead the development and facilitation of impactful learning experiences, charting the business strategy, and researching next-generation service innovations for Changi Airport Group (CAG).


This role offers a unique opportunity to build thought leadership for CAG, deepen engagement with the public and airport community, and drive revenue growth through strategic planning and new business development.


Salary Information


We offer an estimated salary range of SGD 120,000 - SGD 180,000 per annum, depending on experience and qualifications.


Key Responsibilities



  • Develop and facilitate training programs that meet client learning objectives and ensure quality standards are maintained.
  • Lead strategic planning and new business development efforts, including market research, competitive benchmarking, and performance analysis.
  • Work closely with teams to devise marketing and communications plans to drive revenue growth and establish partnerships.
  • Chart the strategic direction and future plans for the service training arm, ensuring compliance with policies, procedures, and processes.
  • Collaborate with internal and external stakeholders to identify potential partners for co-developing new content and maintain high initiative, drive, and determination to succeed.

Required Skills and Qualifications



  • Diploma in Design and Development of Learning for Performance (DDDLP) or equivalent.
  • Minimum 5 years of experience in course development and course facilitation for adult learners.
  • Excellent communication, negotiation, and collaboration skills.
  • Able to work independently and proactively with problem-solving attitude.
  • Good command of English is essential; both written and spoken.
  • Experience in operationalising an ATO or played a leadership role in an established ATO will be advantageous.

Benefits


CAG offers a comprehensive benefits package, including medical insurance, retirement plan, and opportunities for professional growth and development.


Location


Changi Airport Group (CAG)



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