
Restaurant Operations Supervisor
2 weeks ago
We are seeking an experienced and skilled restaurant operations supervisor to lead our service team in delivering exceptional customer experiences. The successful candidate will be responsible for overseeing daily operations, supporting staff scheduling, and maintaining high standards of food and beverage quality, hygiene, and safety.
Key Responsibilities:
- Oversight of daily restaurant operations to ensure seamless service delivery
- Leadership and supervision of the service team to maintain excellent customer service standards
- Support with staff scheduling, particularly during peak periods
- Handling guest complaints and special requests in a professional manner
- Maintenance of food and beverage quality, hygiene, and safety standards
- Contribution to inventory control, stock ordering, and cost management
- Providing on-the-job training and guidance to staff to enhance service excellence
- Ensuring opening and closing procedures are carried out correctly
- Collaboration in planning promotions, events, and marketing activities for the restaurant
- Reporting operational issues, sales performance, and customer feedback to management
Requirements:
- Previous experience in F&B operations, preferably in a supervisory or assistant managerial role
- Strong leadership, communication, and customer service skills
- Able to work independently and as part of a team in a fast-paced environment
- Willingness to work weekends, public holidays, and shift hours
- Knowledge of bar operations and basic mixology is an advantage
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