Customer Service Representative
3 weeks ago
This role involves overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries, and providing necessary details and analysis related to outbound shipments to affiliates.
Key Responsibilities:- To provide timely outbound delivery to 3PL for Goods Issue facilitation.
- Communicate not available items during outbound delivery creation.
- Manage exceptions related to outbound delivery execution at 3PL as per agreed procedure and approvals.
- Data validation and recording of all outbound raised by 3PL.
- Preparation and circulation of outbound-related dashboard as per agreed timelines.
- Backorder management: open requirements that cannot be serviced during delivery creation fall under backorder processing. Outbound analyst will manage Backorder processing as per defined procedure.
- Communication related to Backorder management and Outbound processing to relevant stakeholders.
- Prioritization and scheduling of outbound deliveries for optimized order-to-border lead time for affiliates.
- Stop-shipment coordination for Traceability and various analysis.
- Handling customer complaints: communication with affiliates and 3PL, complaints closure with help of 3PL.
- Record of Credit/debit notes, if any, for affiliate returns.
- Preferably Diploma in a related field.
- Minimum 1 year experience in Customer service/Data management.
- Supply chain-related educational qualifications and work experience preferred.
- Excellent analytical ability.
- Customer (internal and external) driven approach.
- Good skills in Microsoft Excel and Microsoft PowerPoint.
- Candidates with system knowledge (SAP/databases/Business Intelligence tools) preferred.
- Mastering complexity: Autonomy, Managing complexity/technical accountability.
- Scheduling and prioritization.
- Result Orientation.
We offer an estimated salary of SGD $40,000 - $60,000 per annum, depending on experience and qualifications. Additional benefits include competitive bonuses and flexible working models.
About Us:Our client is an MNC Healthcare company, specializing in Innovative Medicine and MedTech. As a focused healthcare company, we are empowered to tackle the world's toughest health challenges, innovate through science and technology, and transform patient care.
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