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Retail Transformation Leader
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At TAG Heuer, we are seeking a visionary leader to drive retail strategy and performance across Singapore and Malaysia. This dynamic professional will shape the future of retail and lead transformational initiatives across both markets.
Retail Strategy & Commercial Leadership- Create a compelling retail roadmap to drive sales growth, productivity enhancements, and profitability boosts.
- Conduct quarterly business reviews, market assessments, and action planning with store managers.
- Monitor key performance indicators and identify opportunities for growth across both Singapore and Malaysia.
- Develop a client-centric agenda, setting standards for clienteling, repeat purchase, and valuable client engagement.
- Collaborate with Store Managers to drive personalized client outreach and in-store experience upgrades.
- Analyze store-level client data and identify strategic actions to enhance service quality and loyalty.
- Lead and mentor Store Managers and Retail Team Members to foster a high-performing, client-focused culture.
- Promote team engagement, development planning, and internal mobility across both markets.
- Partner with HR on succession planning and strengthening frontline leadership capabilities.
- Leverage key retail initiatives such as STRIVE, dashboards, and clienteling enablement.
- Oversee project execution for store openings, renovations, and in-store innovation pilots.
- Ensure alignment across functions and stores in implementing change effectively.
- A minimum 10 years' experience in luxury retail, including multi-store and multi-market leadership roles.
- A strong strategic mindset with a proven track record of driving retail performance and transformation.
- A deep passion for delivering elevated client experiences and building service-centric cultures.
- Proven leadership skills in managing and developing diverse retail teams across geographies.
- Strong analytical, planning, and communication abilities; able to engage senior stakeholders effectively.
- Flexible and collaborative, with the ability to navigate across functions and evolving business needs.
