Multi-Talented Arena Support Specialist

4 days ago


Singapore beBeeCustomerService Part time $2,500 - $4,000
Job Title: Customer Service Officer

Roles and Responsibilities:

  • The customer service officer supports the daily operations of a badminton arena by handling court bookings, responding to enquiries, and maintaining a smooth and enjoyable experience for users.
  • Key responsibilities include serving as the first point of contact for all enquiries, providing clear information to players and guests, and handling customer feedback or directing it to the appropriate team.
  • Assist with making, modifying, and checking online or walk-in bookings, ensuring prompt payment for offline bookings, monitoring court usage, and politely reminding players if their booking has ended or if they are using the court without a booking.
  • Keep the customer service counter and surrounding area neat and presentable, report any facility or equipment issues to relevant personnel, ensure customers follow basic venue protocols and safety guidelines, and assist with opening or closing badminton halls.
  • Update booking or usage records as needed, support basic reporting (e.g. booking trends, customer feedback), and assist with events, tournaments, or ad-hoc coordination when required.

Requirements:

  • At least one year of relevant experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Willingness to work evening hours, including weekends and public holidays.
  • Proficiency in the general use of MS Office.
  • Able to maintain a friendly, organised, reliable, and team-player attitude.

Essential Skills:

  • Customer Interaction
  • Customer-Facing
  • Interpersonal Skills
  • Administration
  • Data Entry
  • Good Communication Skills
  • Team Player
  • Microsoft Word
  • Customer Service


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