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Automotive Service Professional
3 weeks ago
The future holds numerous opportunities for the bold and ambitious. As a Service Advisor, you will be at the forefront of delivering exceptional customer experiences while ensuring all automotive service and repair needs are met with professionalism and efficiency.
- Handle customer interactions by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear explanations of services, repairs, and maintenance procedures.
- Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
- Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
- Review completed jobs with technicians to ensure that no details are overlooked and all services meet industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
- Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
- Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders.
- Stay updated on the latest automotive technical advancements and industry best practices.
- Singaporean or Singapore Permanent Residents (SPR) are preferred.
- Previous experience as an Automotive Service Advisor is highly preferred.
- Proficiency in Dealership Management Systems and diagnostic tools.
- Detail-oriented with a positive attitude and strong commitment to delivering excellent customer service.
- Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills.
- Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and ability to prioritise and multitask efficiently.
- Possess a Class 3 Driving License with a minimum of 4 years of driving experience.
- Ability for a 5.5 day work week.
