Senior Customer Experience Representative

6 days ago


Singapore beBeeExperience Full time $4,000 - $6,000
Customer Experience Expert

Deliver exceptional customer service by leveraging expert communication and problem-solving skills to create a positive experience for every customer interaction.

Key Responsibilities:
  • Mentor and coach team members to achieve quality and productivity in order to maximize customer satisfaction
  • Train and upskill new and existing team members, providing actionable feedback to facilitate growth and development
  • Collaborate with senior management to design procedures that drive superior user experience
  • Welcome and assist visitors and customers with professional service
  • Ensure accurate customer records are maintained and monitor appointment schedules
  • Resolve customer complaints related to products and services in a professional manner
  • Implement and improve customer retention strategies
  • Cultivate a welcoming environment for customers
  • Support other areas of the business as needed
Requirements:
  • Passionate about delivering exceptional customer service
  • Previous experience in customer-facing roles is preferred
  • Professional appearance and grooming standards are expected
  • Effective communication and interpersonal skills are essential
  • A customer-centric approach and passion for serving customers are required
  • Ability to remain calm under pressure is necessary
  • Digital literacy and basic computer skills are mandatory
  • Prior experience in the beauty industry is an asset
Essential Skills:
  • Customer Service Orientation
  • Team Management
  • Communication
  • Leadership
  • Problem-Solving


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