
Senior Customer Experience Representative
6 days ago
Deliver exceptional customer service by leveraging expert communication and problem-solving skills to create a positive experience for every customer interaction.
Key Responsibilities:- Mentor and coach team members to achieve quality and productivity in order to maximize customer satisfaction
- Train and upskill new and existing team members, providing actionable feedback to facilitate growth and development
- Collaborate with senior management to design procedures that drive superior user experience
- Welcome and assist visitors and customers with professional service
- Ensure accurate customer records are maintained and monitor appointment schedules
- Resolve customer complaints related to products and services in a professional manner
- Implement and improve customer retention strategies
- Cultivate a welcoming environment for customers
- Support other areas of the business as needed
- Passionate about delivering exceptional customer service
- Previous experience in customer-facing roles is preferred
- Professional appearance and grooming standards are expected
- Effective communication and interpersonal skills are essential
- A customer-centric approach and passion for serving customers are required
- Ability to remain calm under pressure is necessary
- Digital literacy and basic computer skills are mandatory
- Prior experience in the beauty industry is an asset
- Customer Service Orientation
- Team Management
- Communication
- Leadership
- Problem-Solving
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