
Luxury Hotel Leadership Opportunity
3 days ago
This senior leadership role champions excellence in quality assurance, service standards, and guest satisfaction.
Responsibilities:- Quality Assurance: Conduct regular inspections to ensure readiness and compliance with luxury standards.
- Guest Engagement: Engage with guests to gain knowledge on their needs and better anticipate them with the team.
- Leadership: Champion exceptional guest experiences, aligning with the hotel's brand promise and luxury service philosophy.
- Team Performance: Support operational teams in driving performance and monitors adherence to internal and external service standards.
- Culture Development: Lead by example to ensure continuous service excellence and inspire departmental leaders and frontline staff to uphold a culture of excellence and accountability.
Key Qualifications:
- Proven track record of championing excellence in quality assurance and service standards.
- Excellent communication and leadership skills.
- Able to work effectively in a fast-paced environment.
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