Senior IT Data Centre Operations Analyst

1 month ago


Singapore NTT DATA Full time
About the Role

This role is responsible for ensuring a high level of service to clients by proactively identifying and resolving technical incidents and problems.

The Engineer will maintain a proactive approach to incident management, resolution, and operational improvements to ensure that SLA conditions are met.

Key Responsibilities
  • Provide Level 2/3 network operations support to clients.
  • Respond to incident calls in a timely manner and ensure compliance with client SLAs.
  • Perform changes to the network in line with organizational Change Management processes.
  • Ensure adherence to policies, processes, and standards, both internal and client-facing.
  • Prepare detailed network analysis reports, including findings and recommendations.
  • Participate in regular operations review meetings to discuss operational issues and ticket reviews.
  • Contribute to projects aimed at improving operational efficiency.
  • Handover responsibilities from project teams to operations after commissioning projects.
  • Deliver training sessions and knowledge transfer to team members.
Requirements

To be successful in this role, you will require:

  • A minimum of 3 years of experience in network operations and administration, preferably with Cisco products (Routers/Switches/WLAN).
  • Diploma or degree in Engineering, IT, or a related field.
  • Minimum Cisco CCNP certification.
  • In-depth knowledge of network routing and switching technologies and protocols.
  • Familiarity with network security, load balancing, and optimization technologies.
  • Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto, or Checkpoint firewall is an asset.
  • Ability to work in a multicultural team environment.
  • Excellent communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.

Estimated Salary: SGD $80,000 - $120,000 per annum depending on experience.



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