Senior IT Data Centre Operations Analyst
1 month ago
This role is responsible for ensuring a high level of service to clients by proactively identifying and resolving technical incidents and problems.
The Engineer will maintain a proactive approach to incident management, resolution, and operational improvements to ensure that SLA conditions are met.
Key Responsibilities- Provide Level 2/3 network operations support to clients.
- Respond to incident calls in a timely manner and ensure compliance with client SLAs.
- Perform changes to the network in line with organizational Change Management processes.
- Ensure adherence to policies, processes, and standards, both internal and client-facing.
- Prepare detailed network analysis reports, including findings and recommendations.
- Participate in regular operations review meetings to discuss operational issues and ticket reviews.
- Contribute to projects aimed at improving operational efficiency.
- Handover responsibilities from project teams to operations after commissioning projects.
- Deliver training sessions and knowledge transfer to team members.
To be successful in this role, you will require:
- A minimum of 3 years of experience in network operations and administration, preferably with Cisco products (Routers/Switches/WLAN).
- Diploma or degree in Engineering, IT, or a related field.
- Minimum Cisco CCNP certification.
- In-depth knowledge of network routing and switching technologies and protocols.
- Familiarity with network security, load balancing, and optimization technologies.
- Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto, or Checkpoint firewall is an asset.
- Ability to work in a multicultural team environment.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
Estimated Salary: SGD $80,000 - $120,000 per annum depending on experience.
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